Last updated: 18 August 2025
SMARTnavigation is committed to protecting your privacy and meeting our responsibilities under the UK General Data Protection Regulation (UK GDPR). This policy explains how we collect, use, and safeguard personal data when you visit our website or use our services, including the SMARTnavigation care navigation platform.
Who we are
SMARTnavigation is a care navigation tool developed by the Fuller and Forbes Healthcare Group for use in UK general practice. It provides reception and care navigation teams with structured scripts and clinical safety prompts, helping them direct patients to the most appropriate clinician or service, and protecting GP capacity.
What information we collect
When a patient’s details are entered into SMARTnavigation, information such as age, symptoms, and responses to structured clinical questions may be recorded by reception or care navigation staff. This information is processed to support safe navigation and may be attached to the patient’s GP record within the clinical system. We may also collect personal information from GP practices or business representatives who contact us directly, such as names, organisational details, email addresses, and telephone numbers. In addition, when you browse our website, we may collect anonymised usage information including browser type, device type, and general interaction data. We do not knowingly collect data from children without the involvement of a registered GP practice.
How we use your information
Patient information recorded in SMARTnavigation is used exclusively to support safe navigation and to ensure that the patient is directed to the most appropriate service. The information may be stored within the GP record as a consultation summary, but SMARTnavigation itself does not make clinical decisions. Information collected from GP practices or business representatives is used to respond to enquiries, support onboarding, and manage service delivery. Website usage data is analysed to improve the performance and usability of our services. At no stage is patient information used for advertising or profiling.
Legal basis for processing
Our use of personal data is supported by several lawful bases under UK GDPR. These include legitimate interests, such as providing a safe and effective navigation service and ensuring the security of the platform. In some cases, data processing is necessary to fulfil our contractual obligations to GP practices. We may also process information in order to meet legal obligations, including compliance with NHS standards and regulatory audits. Where explicit consent is required, for example when an individual signs up for optional communications, this will always be obtained in advance.
Data security and storage
All data is processed and stored using strong technical and organisational safeguards, including encryption, access controls, and continuous monitoring. Data is hosted in the United Kingdom within NHS-approved environments, and access is limited to authorised personnel only. Patient information recorded in SMARTnavigation is held temporarily to ensure secure delivery to the GP practice, after which responsibility for retention rests with the practice itself in accordance with NHS and regulatory requirements.
Sharing your data
We only share personal data where necessary and lawful. This includes: GP practices who receive and review submitted econsultations. Trusted UK-based service providers under strict data processing agreements. Public authorities, where required by law or regulation (e.g. safeguarding, court orders).We do not sell personal data, nor do we share it with advertisers or unrelated third parties.
Cookies and tracking
Our website uses a limited number of cookies that are necessary for essential features and for monitoring usage patterns. These cookies do not store personal identifiers unless you actively choose to submit them. You can manage your cookie preferences at any time by adjusting your browser settings.
Your rights
As a data subject under the UK GDPR, you have rights over your personal information. These include the right to access the data we hold about you, the right to request correction of inaccurate information, and, in certain circumstances, the right to request deletion of your data. You may also object to or restrict the way we process your data. If you are dissatisfied with the way your information is handled, you have the right to raise a complaint with the Information Commissioner’s Office (ICO). For patient information entered into SMARTnavigation, you should in the first instance contact your GP practice. For all other enquiries you may contact us directly using the details provided below.
Controller responsibilities
When SMARTnavigation is used in a GP practice, the practice itself acts as the Data Controller for patient information recorded in the clinical system. SMARTnavigation operates as a Data Processor, providing the secure platform and technical infrastructure. For data collected from website visitors or from business representatives contacting us directly, SMARTnavigation is the Data Controller.
Contact us
If you have any questions about this policy or wish to exercise your rights, please contact:
SMARTnavigation
Email: ben@smartconsult.co.uk
Address: Bramley Village Health and Wellbeing Centre, 16 Highfield Road, Bramley, Leeds, West Yorkshire, LS13 2BL.
We are committed to handling your data with care and in line with NHS and legal standards.
This policy may be updated from time to time to reflect regulatory changes or improvements to our service. The most recent version will always be available on our website.
