SMARTvoice is the telephone assistant from the team behind SMARTnavigation, built by NHS GPs, in NHS practices, and live across the UK. It takes the phones. Your receptionists keep the judgement.
A queue of 28. A third of calls abandoned. Two receptionists trying to answer phones, work the triage list and book on the duty doctor's instructions all at once. A human can answer one call at a time. SMARTvoice answers every call at once, in under a second, and turns each one into a completed action or a tidy written task for your team.
No queue, no engaged tone, no 8am scramble. Unlimited concurrent calls. Every caller is told up front they're speaking to an automated assistant and that the call is recorded.
Admin queries captured in the patient's own words. Prescriptions, sick notes and medication queries resolved with a secure link by text. Anything complex, clinical or urgent, including anyone who simply wants a person, goes to your team.
Each call arrives as a structured email: caller's number, name, DOB, a summary, and the full transcript underneath. The patient gets a confirmation text. Your team works a written queue instead of a ringing phone.
Measured across live GP practices
“Our receptionists now spend their time bringing complex patients in for review and chasing childhood immunisations, instead of being pinned to the phones.”Mia Wright, Practice Manager, Stirling Road Medical Centre
GP-written, deterministic scripts. Every word and route is pre-authored and clinically signed off. It cannot invent answers.
No diagnosis, no medical advice. Clinical matters go to people. Emergencies are signposted to 999 before anything else.
Humans stay in charge. Every request is actioned by your reception team. Nothing is booked or changed on a record by the assistant.
Never traps a caller. Ask for a person and you reach one. Two failed attempts at anything and you're through to the team. It never hangs up on a patient.
Fully auditable. Calls recorded, script version logged against every call, weekly review. All under a DCB0129 clinical safety case with a named GP Clinical Safety Officer.
SMARTvoice was built to sit underneath it. The same GP-written triage scripts your care navigators follow on screen are being layered into the voice system, so clinical appointment requests will be navigated by phone using the identical questions and routing, with every booking still placed with your team.
Your patients already benefit from SMARTnavigation's consistency. SMARTvoice extends it to the way most of them still contact you: the telephone.
£1.50 per patient for admin requests, or £2.50 per patient to include SMARTnavigation integration. Everything is included: SMS messages, emails, set-up and support. No modules, no surprises.
Call the demo line and try to catch it out: ask for a sick note, a prescription, or just say you want a person.
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SMARTvoice is a product developed by Smart General Practice Ltd.
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